Amazon Vendor Economics · Glossary

In Full Delivery

Updated October 25, 2026

In Full Delivery is Amazon's consolidated compliance chargeback for quantity defects against a confirmed purchase order in first-party (1P) Vendor Central. It folds three earlier chargebacks into one: Not Filled, Down Confirmed and Overage. Full enforcement began on July 21, 2025 in the US and Canada, after a warning-only phase from June 9, 2025. Amazon publishes no page on it; the dates come from vendor reporting.

Not on Time is not part of it: that is a separate chargeback. And Not Filled is easy to confuse with a shortage claim. Not Filled is a penalty, because the vendor invoiced fewer units than it confirmed. A shortage claim is an underpayment, because Amazon received fewer units than the vendor invoiced.

What does each part of In Full Delivery charge?

Each subtype has its own rate, and only Not Filled can be waived.

• Not Filled: the vendor invoiced fewer units than it confirmed. Charged at 5% of the cost of the shortfall; waived when the trailing 12-week fill rate is above 95%.
• Down Confirmed: the vendor cut the confirmed quantity after the ship window opened plus five business days. Charged at 3% of cost, with no waiver.
• Overage: the vendor invoiced more units than Amazon ordered. Charged at 100% of the cost of the excess, with no waiver.

Down Confirmed is the most preventable of the three, because it is triggered only by the vendor cutting a quantity it has already confirmed. Not on Time, the separate chargeback, is charged at 3% of product cost and waived above a compliance line: historically a trailing four-week on-time rate above 90%, reported raised to 95% for North American vendors in 2026. Check the line your own account shows.

All of these appear under Reports, then Operational Performance. The standard chargeback window applies unless your account shows otherwise: about 30 days to file the first dispute, counted from the date on the chargeback record, then one re-dispute within 30 days of a refusal. That clock is far shorter than the two years a vendor has on a shortage claim, so in Vendor Central deduction recovery these are the charges to dispute first.

Prevention sits in the paperwork. Amazon cross-checks the purchase order, the ASN (Advance Shipment Notification, the vendor's notice of what a shipment holds) and the invoice against each other, so keep the confirmed quantity, the declared quantity and the invoiced quantity the same.