For Amazon 1P Vendor Central brands
Vendor Central deduction recovery, run as a managed service
Chargebacks, shortage claims, price claims, and co-op deductions come off your remittance in lines no single person on your team owns. We find them, queue them by deadline and expected recovery, file the disputes with the evidence Amazon's own process accepts, and get paid only on the recoveries we win.
What the service recovers
Deduction leakage is spread across streams with different mechanics and different deadlines. A chargeback gives you 30 days to file a first dispute. Shortage and price claims are capped at a hard 2-year lookback from invoice date. SPS Commerce's dispute-timeline update for 1P suppliers, last updated in September 2025, is explicit that “any claims or re-disputes for invoices older than two years are now automatically rejected by the dispute management system,” and that “the two-year time limit is according to the invoice date itself.” Co-op and contra-COGS allowances are often the largest single block of deductions, and their dispute window is not publicly settled, so we file anything current inside 30 days and confirm the lookback from your own account. For most vendors, shortage disputes are filed one claim at a time. Amazon has restricted the settlement route that bundled many shortages into one case, so unless you have an assigned vendor manager or a settlement offer, each shortage is disputed individually through Dispute Management; SPS Commerce's guidance says that for those vendors “the only path to recovering funds is through individual, item-level disputes.”
The service covers all eight streams the Margin Recovery Audit quantifies: five on 1P Vendor Central, three on 3P Seller Central for hybrid operations. For a plain-language map of the deduction types themselves, read Amazon deductions explained and the shortage claim dispute guide.
How a recovery engagement runs
Prioritized, not sprayed
Every claim enters a dispute queue ranked by winnability and deadline aging, so expiring claims get filed first and weak claims never waste an escalation.
Evidence-led filing
Disputes are backed by the records Amazon's reviewers can check: signed proof of delivery, BOL records, EDI and ASN transmission logs, and the signed vendor agreement, mapped claim by claim.
Contingency pricing
You pay 20% only on recoveries we dispute and win. No recovery, no fee, no minimum term.
Two of the best-known 1P recovery tools, SupplyPike and Carbon6's ChargeGuard, now sit under one owner, SPS Commerce. We are the service-first alternative: a named senior operator who has sat on Amazon's side of the table, not a support ticket. If you are comparing the software route, our SupplyPike vs Carbon6 vs ChargeGuard comparison lays out the trade-offs honestly.
Frequently asked questions
What is the difference between the Margin Recovery Audit and the recovery service?
The audit is the diagnosis: a $2,500 fixed-fee quantification of your leakage with every claim queued by deadline and expected recovery, credited in full against recovery fees if you proceed. The recovery service is the execution: we file and manage the disputes the audit prioritized, and you pay 20% only on the recoveries we dispute and win. The usual path is the free deduction scan, then the audit, then recovery.
What exactly is the 20% charged on?
Only recoveries we disputed and won. A deduction Amazon reverses on its own is never billed, and if Amazon reverses a won recovery within 90 days of crediting it, the fee on it is credited back. When Amazon denies a claim, we write and file every re-dispute at no extra charge. There is no minimum fee, no monthly charge and no minimum term; you can stop at any time.
Can you recover deductions older than two years?
Almost certainly not. Shortage and price claims are capped at a hard 2-year lookback measured from invoice date; Vendor Central still displays older data, but disputes on it are auto-rejected. Chargebacks close far sooner, about 30 days after the charge record, and the co-op window is not publicly settled, so we confirm it from your own account. That deadline is why an untouched backlog loses money every quarter, and why the dispute queue weighs deadline aging alongside winnability, so expiring claims get filed first.
Do you need our Vendor Central login?
Not to start. The scan and audit run on standard report exports you pull yourself. If the recovery engagement needs direct access for dispute filing, it is explicitly scoped, read-only wherever possible, and revocable at any time.
Which deduction types does the service cover?
Eight streams. On 1P Vendor Central: compliance chargebacks, shortage and price claims, co-op and contra-COGS overbilling, Net PPM reconciliation, and Direct Fulfillment freight. For hybrid operations, three 3P streams: FBA reimbursements, FBA returns, and A-to-z and SAFE-T claims granted in error.
Start with the free deduction scan
Send standard Vendor Central exports and get back a one-page readout, estimated recoverable dollars split by the streams your exports cover plus your top three findings, before you spend anything. The $2,500 audit that follows is credited in full against recovery fees if you proceed to recovery.
Request a free deduction scanOr see how the audit works.